We strongly encourage you to verify a request from a user to disable their 2FA is legitimate before completing the following steps.
If a user in your organization has asked you to reset their two-factor authentication, here are the steps to follow:
1. Go to https://omnystudio.com/settings/users and find the user you need to reset.
NOTE: You can easily tell which users have enabled 2FA and which haven't, by looking at the lock icon on the user management page.
2. Click "disable two-factor authentication" from the menu.
3. The user is now able to reset their 2FA by following these steps.
NOTE: If a user is a part of more than one organization, you will need to contact email@example.com in order to have their 2FA reset.
To contact Omny Support and request a 2FA reset, please follow these steps as an organization-level user:
Email firstname.lastname@example.org. Please include "the user account email address is X, please disable 2-Factor Authentication on this account".
Omny support will remove 2FA from the user account.
The user can then use their email address and password to access Omny from omnystudio.com/login.
If your organization requires users to have 2FA, the user will be prompted to follow the steps to create a 2FA registration.
Or, to decide to setup 2FA on your user account, please follow these steps to do so.